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Case study

How Iberostar Playa Paraíso Golf Club Cut Booking Management Time by 70% with Golfmanager

Iberostar Playa Paraíso Golf Club in Riviera Maya upgraded its management system with Golfmanager, reducing booking time by 70%. Switching to a cloud-based platform streamlined operations, boosted rounds booked by 10%, and improved the golfer experience with quicker, smoother booking and check-in procedures.

Type of club

Private

Location

Riviera Maya, México

Customer since

February 2021
About Iberostar Playa Paraíso Golf Club

Located in Riviera Maya, Mexico, Iberostar Playa Paraíso Golf Club is a prestigious 18-hole golf course designed by renowned architect P.B. Dye.

As part of the Iberostar Group hotel chain, this exclusive club welcomes thousands of golfers and guests each year. It is a key venue for group events and tournaments in the region.

With world-class facilities and a top-tier course, Iberostar Playa Paraíso has established itself as a benchmark in the international golf industry.

Los resultados en cifras
increase in the number of rounds booked
+ 0 %
reduction in booking management time
+ 0 %
Higher golfer satisfaction thanks to faster and more efficient booking processes
+ 0 %
The Challenge
Streamlining Operations to Enhance the Golfer Experience

Iberostar Playa Paraíso was looking for an all-in-one platform that could automate daily operations, support group reservations, and offer golfers a seamless online booking experience.

Before switching to Golfmanager, Iberostar Playa Paraíso struggled with significant inefficiencies in its reservation management. The club relied on a non-cloud-based system that wasn’t connected to the internet, making daily operations cumbersome and unreliable.
Handling reservations was time-consuming and inefficient, causing delays that not only disrupted internal workflows but also impacted the overall golfer experience.
The lack of automation also created challenges in course occupancy planning and management. Without real-time visibility into bookings, the club faced constant operational hurdles that limited its ability to optimise resources.
Recognising the need for a modern, tech-driven solution, Iberostar Playa Paraíso set out to upgrade its system to maintain its premium service standards.

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The solution
A Fully Cloud-Based System for Optimised Operations

The implementation of Golfmanager allowed Iberostar Playa Paraíso Golf Club to fully digitise its booking system and daily operations.

The transition was seamless, with no service disruptions, thanks to the software’s ease of use and the dedicated support from the Golfmanager team. From day one, the club experienced significant improvements in operational efficiency and golfer satisfaction.

One of the standout features was the ability to manage multiple reservations, which proved to be especially valuable and efficient.

The ability to handle multiple bookings simultaneously helped optimise course occupancy and reduce staff workload.

Additionally, the digital check-in process eliminated wait times, allowing golfers to check in quickly and effortlessly, improving their overall experience.

Another key advancement was the fully cloud-based tee sheet, accessible from any device. This enabled the club to maximise operational efficiency and improve team coordination across all departments.

“With so many group bookings, having the ability to manage multiple reservations efficiently was a game-changer for us.”

— Greg Bond, Director of Golf, Iberostar Playa Paraíso Golf Club

“With Golfmanager, we’ve cut booking management time by 70%, boosting both our operational efficiency and customer experience.”
Greg Bond
Golf Director
Iberostar Playa Paraíso Golf Club
Results Achieved
A More Efficient and Profitable Golf Club

Optimising the system has led to a 10% increase in booked rounds, improving performance and profitability without adding extra workload for staff.

Digitisation has transformed operational efficiency, with a 70% reduction in time spent on booking management. This has freed up the team from repetitive tasks, allowing them to focus on enhancing the golfer experience and delivering more personalised service.

The most noticeable impact has been on golfer satisfaction. With a faster, smoother check-in process, players enjoy a seamless experience, leading to a more positive perception of the club.

Conclusion
A Digital Transformation That Makes a Difference

Thanks to Golfmanager, Iberostar Playa Paraíso has successfully digitised its internal management, streamlined operations, and enhanced the golfer experience.

By implementing advanced management software, the club has increased bookings, improved efficiency, and maintained its reputation for top-tier service.

This digital transformation has positioned Iberostar Playa Paraíso at the forefront of the golf industry, ensuring a faster, more efficient operation.

With a team dedicated to customer service and a fully optimised management system, the club has elevated its service standards and solidified its status as one of Mexico’s top golf destinations.

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