Golfmanager, the software designed to fully digitize the daily operations of golf clubs, continues to stand out in the industry—not only for the strength of its technology but also for the excellence of its customer support, as shown by the data provided by Intercom, the leading messaging platform the company uses to handle support interactions.
With 98.2% of customers satisfied, Golfmanager is far ahead of its competitors in terms of customer service quality.
The average first response time is an impressive 4 minutes and 2 seconds, reflecting the dedication of the Golfmanager support team to providing quick, effective solutions for golf course managers across its global community.
52.9% of support inquiries resolved in the first contact
One of Golfmanager’s standout features is its ability to resolve customer issues on the first attempt. A remarkable 52.9% of inquiries handled by the support team are resolved in the first interaction.
Artificial intelligence plays a key role in assisting the support team, not only by delivering automated responses but also by helping generate more accurate, personalized replies for customers.
This tech-driven efficiency not only speeds up resolution times but also enhances the overall customer experience by providing fast, accurate solutions for common issues.
Golfmanager also offers a comprehensive library of over 200 support articles that explain the software’s features in detail, allowing golf club staff to find answers and follow step-by-step guides to resolve their queries on their own.
Instant, multilingual support built right into the platform
One of the most attractive aspects of Golfmanager’s support system is that it’s fully integrated into the software, allowing users to seek help without having to leave the platform.
Additionally, Golfmanager’s support team consists of more than 10 international professionals, providing assistance in 8 different languages (Spanish, English, French, Portuguese, Italian, Dutch, German, and Thai), ensuring seamless support for golf courses around the globe.
“We’ve built a support system that’s not just fast, but fully embedded within our platform because we understand how important agility is for our customers. They are our priority, and that’s why we have a team of experts in both technology and golf course management to help with any issue,” said Carlos Foulquié, Head of Customer Success at Golfmanager.
Daniel Sillari, co-founder and Co-CEO of Golfmanager, added: “We’re incredibly proud that our customers rate our technical support so highly. At Golfmanager, we don’t just provide an innovative tool—we ensure that our customers receive top-tier service that truly sets us apart.”
