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35 of the ‘Top 100 Golf Resorts in Continental Europe’ trust Golfmanager

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Case study

How Puerto Aventuras Golf & Racquet Club modernised its booking management with Golfmanager

Puerto Aventuras Golf & Racquet Club has enhanced its reservation management by adopting Golfmanager, a cloud-based platform. This transition streamlined operations by automating processes, centralizing bookings for golf, tennis, and padel, minimizing errors, enabling online payments, and significantly improving the customer experience—ultimately boosting client satisfaction and operational efficiency.

Type of club

Pay & Play / Public

Location

Mexico

Customer since

2023
About Puerto Aventuras Golf & Racquet Club

Nestled in the heart of the Riviera Maya, Puerto Aventuras Golf & Racquet Club stands out as a premier sports destination. Opened in 1991, the 9-hole, par-36 course was the first of its kind in the region and was designed by renowned golfer Thomas Lehman.

Spanning 3,282 yards, the course features Bermuda grass and a variety of palm trees, water features and local wildlife, offering a unique playing experience. In addition to golf, the club also boasts padel and tennis facilities, creating a complete sporting destination in a true paradise setting.

Key Results
Successful implementation of Golfmanager’s online booking system.
Centralised management of bookings for golf, Pro- Shop, tennis, and padel.
High satisfaction among customers booking online.
The Challenge
An outdated system impacting operations and the customer experience

Puerto Aventuras Golf & Racquet Club was looking for an all-in-one platform to streamline its booking system and allow players to manage their tee times independently, from any device, with no paperwork required.

Before the implementation of Golfmanager, Puerto Aventuras Golf & Racquet Club faced serious challenges in managing its bookings.

They were relying on an outdated system that lacked the features needed for a modern golf operation. This not only created inefficiencies for staff, but also limited the ability for players to manage their own bookings and access the club’s services at any time.

The lack of an online platform created extra workload for staff, who had to handle bookings manually—leading to delays and frequent errors. Players also faced a limited experience, as they couldn’t manage their own bookings independently. This caused frustration and negatively impacted satisfaction levels. To improve operations and streamline internal processes, the club needed a modern tech solution—one that could meet the expectations of today’s golfers.

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The Solution
A fully cloud-based, automated booking system

With the implementation of Golfmanager, the club was able to completely transform its daily operations.

Players can now book online at any time, 24/7—giving them greater freedom and autonomy while improving their overall experience at the club.

By integrating golf, tennis and padel bookings into one centralised platform, the club gained full control over scheduling, improving coordination and reducing the risk of errors.

Online payments have made the booking process much easier, removing barriers and offering a smooth, frictionless experience for customers.

The transition to the new platform was quick and efficient, supported by personalised training and hands-on assistance from the Golfmanager team.

This close support helped club staff adapt quickly to the new system, ensuring a hassle-free implementation and allowing them to get the most out of it from day one.

 

“Thanks to Golfmanager, we now have much better control over our bookings, allowing players to manage their own tee times more independently— while improving their overall experience”

– Mario Bedia Traspuesto, Geneal Manager at Puerto Aventuras Golf & Racquet Club

“Giving our players the ability to book and pay online at any time has been a game-changer in boosting customer satisfaction and helping us run the club more efficiently”.
Mario Bedia Traspuesto
General Manager
Puerto Aventuras Golf & Racquet Club
Results Achieved
Efficiency and customer satisfaction
  • Streamlined operations: Digitalising the booking process has significantly reduced the administrative workload for staff, allowing them to focus more on delivering a great customer experience and managing the club more effectively.
  • Greater convenience for players: With an intuitive and accessible digital platform, players can book and pay for their games without time restrictions—making the experience easier and hassle-free.
  • Fewer errors through automation: Introducing an automated system has helped reduce booking mistakes and improved the coordination of tee times and facility usage.
  • Higher customer satisfaction: Thanks to a smoother, more modern booking experience, players report feeling more comfortable and satisfied with the service—helping to strengthen the club’s reputation.
Conclusion
A successful digital transformation

Thanks to Golfmanager, Puerto Aventuras Golf & Racquet Club has successfully optimised its booking system, improved staff efficiency and satisfaction, and enhanced the player experience.

With a fully cloud-based system that is easier to use, more efficient, and accessible anytime and anywhere, the club has taken a major step forward in modernising its operations.

Digitalisation has played a key role in boosting customer satisfaction— empowering players to manage their own bookings, while giving staff more control over daily operations.

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