35 of the ‘Top 100 Golf Resorts in Continental Europe’ trust Golfmanager

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35 of the ‘Top 100 Golf Resorts in Continental Europe’ trust Golfmanager

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Surveys

Listen to every player and turn their feedback into real improvements for your club, with no spreadsheets or scattered platforms.

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Monitor Customer Feedback and Launch Personalised Surveys

  • Connect every review platform to keep track of everything from within Golfmanager: Google Reviews, TripAdvisor, 1Golf.eu or Leading Courses, among others.
  • Design emails with personalised surveys and send them using whatever segments you choose, with fully automatic sending once each booking is completed at your club.
  • Set up flexible questionnaires with star ratings, multiple choice, option lists or numeric fields to automatically calculate your course’s NPS.
  • Access the full event history to resolve discrepancies with confidence.

Automate Survey Sending at Every Stage of the Player Journey

  • Trigger automatic email sequences (welcome, NPS survey, course survey) based on the exact moment in a member’s or visitor’s journey.
  • Adapt each questionnaire to the player’s language, ideal for clubs with international members and visitors.
  • Automatically link every response to the customer’s profile, with no manual data matching between platforms.
  • Define which survey each player profile receives (member, season ticket holder, green fee player) with no manual set-up needed each time.

Turn Every Response into a Real Service Improvement

  • Spot weak spots by area (course, restaurant, shop, customer service) by analysing the ratings you receive.
  • Get ahead of a bad public review by instantly identifying your least satisfied players.
  • Compare how satisfaction evolves month by month and year on year, from a single dashboard.
  • Prioritise the areas that need immediate attention based on the volume and severity of the ratings received.

Strengthen Your Club's Digital Reputation with No Extra Effort

  • Track in real time how your average rating evolves on every external review platform.
  • Quickly spot negative reviews so you can respond before they affect your public reputation.
  • Build trust with future members and visitors by showing a well-maintained, always up-to-date reputation.
  • Turn your strong rating into one more selling point to attract new players and members to your club.

Book your customized demo

Want to learn more about the golf course management software that is revolutionizing the industry? Schedule your customized demo now and learn how Golfmanager can boost your golf club sales!

Customized demo

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